Welcome to the COVID-19 Complaint Form
Submissions are monitored Monday to Friday, 8:30 a.m. to 4:30 p.m.
The following complaints are not enforceable:
- Personal infection prevention (e.g., hand washing).
- Inter-city or inter-provincial travel
The following complaints are reportable to KFL&A Public Health:
- COVID-19 case or contact not self-isolating
- Commercial establishment not following the order to require face coverings
- Business not operating safely
The following complaints are enforceable by the Kingston Police or the OPP
- Self-isolation for returning travellers, under the Quarantine Act.
- Violations of the Stay-at-Home Order (francais)
- In the provincewide shutdown, the following gathering limits are in place under Reg 82/20 (francais):
- Indoor organized public events and social gatherings are prohibited, except with members of the same household. Individuals who live alone are permitted to have exclusive close contact with another household.
- Outdoor social gatherings and organized public events are prohibited, except for with members of the same household or one other person from outside that household who lives alone or a caregiver for any member of the household.
- Effective Monday, April 19, 2021 at 12:01 a.m., capacity of weddings, funerals, and religious services, rites or ceremonies to 10 people indoors or outdoors. Social gatherings associated with these services such as receptions are prohibited, except for with members of the same household or one other person from outside that household who lives alone.
If any of these incidents are happening now call:
The following complaints are enforceable by the City of Kingston:
The City of Kingston has implemented orders under bylaw number 2020-06 to further prevent, reduce or mitigate COVID-19
If any of these incidents are happening now call:
City of Kingston’s Customer Service contactus@cityofkingston.ca or 613-546-0000. Complaints or questions about the emergency orders can be directed to the City of Kingston’s Customer Service contactus@cityofkingston.ca
