Welcome to the COVID-19 Complaint Form

Submissions are monitored Monday to Friday, 8:30 a.m. to 4:30 p.m.

The following complaints are not enforceable:

• Personal infection prevention (e.g., hand washing).

 The following complaints are reportable to KFL&A Public Health: 

• COVID-19 case or contact not self-isolating
• Commercial establishment not following the order to require face coverings 
• Business not operating safely

The following complaints are enforceable by the Kingston Police or the OPP

• Self-isolation for returning travellers, under the Quarantine Act.
• In step 3 of Reopening Ontario the following gathering limits are in place under O.Reg. 364/20: 
  • Indoor organized public events and social gatherings are limited to 25 people.
  • Outdoor organized public events and social gatherings are limited to 100 people.
  • Some exceptions to gathering limits may apply.
  • Weddings, funerals, and religious services, rites or ceremonies are limited to the number of persons who can maintain physical distancing. The gatherings associated with these services (e.g., receptions) are limited to:
    • 25 people indoors
    • 100 people outdoors.
    • Some exceptions to gathering limits may apply.

• If any of these incidents are happening now call:

  • In the City of Kingston - Kingston Police, 613-549-4660
  • Outside Kingston - O.P.P, 1-888-310-1122

The following complaints are enforceable by the City of Kingston:

• Physical distancing in parks
• Physical distancing on streets
• Face covering requirement in certain buildings, specifically multi-unit residential housing, in enclosed common areas. 
  • The City of Kingston has implemented orders under bylaw number 2020-06 to further prevent, reduce or mitigate COVID-19

Incident details